- Your server has higher than normal load average. Check
htopto ensure no processes are consuming higher than normal CPU.
- Your applications themselves are suffering degraded performance.
- The backend is located too far away from our edge proxies. This isn’t usually the case because our network is routed globally accross over 200 locations.
- (In other terms, your server is geographically too far from our edge network.)
- There is packet loss between you and our network, which could result from:
- Link saturation at any point in the route between us and you
- The backend resides on an unstable network (i.e. residential)
- Packets are taking a longer route on either the send or return path
We will use a tool called mtr (My TraceRoute) to diagnose any packet loss that might be occuring between TCPShield and your backend. To get started, we will install the utility:
apt-get install mtr -y
yum install mtr -y
Now, we will perform an MTR to one of our proxies to determine packet loss on the return path from your server to Lectron network. We can do this as follows:
mtr mc.lectron.com -t