How to submit an MTR from Windows

If we weren’t able to identify connection issues with your pathping or traceroute results, we may ask you to run a WinMTR test. Because this test requires the use of a 3rd-party program, we will only ask for it during special cases. Follow the steps below to perform this test.

  • Download WinMTR
  • Extract the contents of the .zip file to your desktop.
  • Open the WinMTR folder, then open the folder that matches your version of Windows (32-bit or 64-bit) and run WinMTR.exe.
  • Enter the IP address you want to test in the Host field. This will be the IP of the service you’re diagnosing.
  • Note: If multiple IPs are listed, run a WinMTR test for each IP address.
  • Click Start, then launch the server you’re testing. If no connection issue is found in the first 5 minutes, restart the test.
  • When a connection error occurs, play for at least 5 more minutes, then click Stop in WinMTR.
  • Click “Export Text” and save the .txt file to your desktop. Name this file WinMTR.
  • Reply to your ticket and attach the text file with your results to your reply.

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